ORDERING

Do I need to have an account to order? No, you can check out as a guest. Creating an account brings you nice benefits: ‑ Fast‑track checkout ‑ Easy access to your order status and full order history ‑ Get notified about new arrivals and special‑offer promotions

What if I forgot my password? Go to the login page and click “Lost password?”. Follow the prompt to set up a new password.

What if I entered the wrong email address? Send us a message and we can update your email, name or physical address for you. Important: we cannot modify the content of your already‑submitted order.

Are there any exchange rates? All prices on our store are shown in US Dollars. If your bank card uses another currency, your bank will convert the charge using their daily exchange rate on the day your payment goes through.

What payment methods do you accept? We take major credit cards including VISA, Mastercard, AMEX, plus PayPal. We do not accept personal checks, money orders, bank wire transfers, regular debit cards or cash‑on‑delivery.

How secure is my credit‑card order? Your payment page runs on SSL secure encryption. Your card data gets encrypted and sent straight to our payment processor for authorization. We never store your full credit‑card details on our website servers.

How do I change or cancel my order? We hold the right to accept or decline any order, even after you receive confirmation or your card gets authorized. If your card has already been charged and we cancel your order, money will go back to your original payment method.

⚠️ Cancellation fee notice: Once you place an order, any cancellation will incur a 30 % cancellation fee of your total order value. Payment providers charge us fees for every cancellation, and this cost will apply no matter how quickly you reach out.

Orders that have already been packed or shipped cannot be cancelled at all.

How do I set my shipping address? Our site works with English‑language input. Please fill your whole address using English characters, including punctuation. If your real address uses special non‑English letters, use similar‑looking English letters as replacement.

Can I edit my shipping address after placing the order? Once your order is processed or shipped, we cannot change your delivery address. Please double‑check and use your permanent residential address, avoid temporary vacation addresses. Customs may hold packages and we cannot predict how long inspections will take.

When will my order arrive? Delivery speed depends on which shipping option you pick. After your package ships out, we will email your tracking number on the next business day. Tracking data usually becomes available roughly 24 hours after dispatch. We are not responsible for delays caused by customs clearance in your country.

How do I track my order? We email tracking information right after your goods ship. You will normally receive your tracking number one day after shipment.

Can I apply multiple discount codes on one single order? Only one promo code can be used per checkout, unless we explicitly state a special stacked‑discount event.

What should I do if items are missing from my package? Reach out to our customer support right away so we can assist you.

SHIPPING AND CUSTOMS

When will my order get processed? All orders are packed and dispatched from our warehouse. Expect slightly longer processing times during big sales events and public holidays.

How will my item ship? Please visit our dedicated Shipping Policy page for full shipping‑method details.

Will I need to pay customs duties or taxes? Our listed prices are tax‑free US‑dollar amounts. When your package arrives in your country, local customs may charge import duties, taxes or clearance fees.

These extra charges are set entirely by your local customs office. You are responsible for paying those fees; Tiqzor does not cover customs costs. We cannot take responsibility for customs‑caused delivery delays. Contact your local customs office if you want to know potential charge amounts ahead of time.

Am I qualified for free shipping? Free shipping activates when your cart meets the minimum order threshold. Sale‑price items, discounted goods and oversized / overweight products do not count toward free‑shipping qualification. Free shipping uses economy delivery service.

RETURNS

How do I return a product? If you are unsatisfied with your purchase, submit your return request within 30 days after you receive the parcel. Provide your order number and explain the reason you want to return. Our team will review your request and send you step‑by‑step return instructions once approved.

Some goods are final‑sale and cannot be returned; view our Returns Policy for that list. All returned goods must stay in original condition with original packaging intact.

Who pays return‑shipping cost? All return postage and related extra fees are paid by the customer.

What to do for wrong, damaged or defective items? Message us within 7 days upon receiving your package if you get damaged, defective or incorrect merchandise. Include your order number and clear photos of the problem goods. We will work hard to resolve your case quickly.

How long does the return procedure take? After we physically receive your returned parcel, please allow up to 14 business days for inspection and processing. We will send you an email confirmation once processing finishes.

When can I get my refund? Refunds go back to your original payment source. For credit‑card payments, refunds are sent to your card‑issuing bank within 7‑10 business days after we receive and approve your return or cancellation. The bank itself controls when funds show up back in your account; contact your bank for questions about refund posting times.

If you still have not seen your refund: get in touch with your bank or card issuer, refunds sometimes take extra banking processing time before displaying in your balance.