Return & Refund Policy

We hope you are satisfied with your purchase. Should you have any concerns, we are here to assist you.

Order Processing Time

Orders are generally processed within 1‑3 business days after payment confirmation. Processing time may be slightly extended during holidays, sales events, or high‑order‑volume periods.

Order Cancellation

You may request order cancellation within 24 hours after placing your order. Cancellations cannot be accepted once an order has been processed, shipped, or handed over to the carrier. Please contact us promptly at ty‑[email protected] if you wish to cancel your order.

Returns

You may initiate a return within 30 days upon receiving your order. Items must be unused, in original condition and in their original packaging. Certain items such as personal care goods, clearance items or perishable goods are non‑returnable.

Refunds

We will notify you once we receive and inspect your returned item. If your return is approved, your refund will be automatically issued back to your original payment method within 3‑7 business days. Shipping fees are non‑refundable.

Exchanges

If you receive defective or damaged goods, please email us and we will arrange an exchange for you.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item is defective.

Return Address: Grom Retail Limited, 330 S Center St Suite 315, Casper, WY 82601, United States

Please contact us prior to sending any return package. Returns sent without prior authorization may not be accepted.

For return‑related inquiries, reach us via email: ty‑[email protected] Phone: 971‑207‑0445